“When a courier delivering a takeaway in Buenos Aires was hit by a car, the company’s response was not to check how he was, but to ask: “How is the order?”

Courier Ernesto Floridia, 63, was run over on 27 July while delivering pizza ordered through Glovo, an on-demand courier service. When he texted the company about the accident, the co-ordinator replied: “How is the order. It is in good or bad condition to be delivered?” When he said he couldn’t move, the coordinator messaged: “Ernesto can you send me a picture of the products please?” Journalist Yanina Otero tweeted a photo of the exchange in which Floridia’s phone appears to be smeared with blood.”